Dyson DC24 – Washing the filters (Official Dyson video)

This video shows how to wash your Dyson DC24’s filters. This procedure applies to all DC24 variants. In normal use, this should be done at least once a month…


Additional Information

    20 Responses to “Dyson DC24 – Washing the filters (Official Dyson video)”

    • WashfromCali:

      I tried this and my filters ended up all shriveled. I had to buy new ones.
      I used cool water, not hot.

    • AskDyson:

      Hi there, it’s Jack at Dyson. This sounds very unusual – we do advise using
      cold water to wash filters, but our filters are designed to last the
      lifetime of your machine, and shouldn’t need replacing. If you’d like
      further assistance, please give our Helpline a call on 1-866-693-9766.
      Alternatively, if you email us at askdysonUS@dyson.com, we’ll be in touch
      as soon as possible.

    • SplitSeconds:

      Does the gray portion of the cyclone assembly need to be cleaned also?

    • AskDyson:

      Hi there, it’s Jack at Dyson. If any debris has built up on the shroud (the
      section with the small holes), you can use a soft brush or a dry cloth to
      remove this. But please don’t attempt to wash any part of the cyclone
      assembly aside from the filter, as this can cause damage. I hope this helps
      – if you’d like any further advice, please email us at
      askdysonUS@dyson.com, and we’ll be in touch as soon as possible.

    • SplitSeconds:

      Hi Jack, thanks for the response!

    • Quagmire113:

      Don’t ever address Jack that way in an AIRPORT!!!!!

    • blakaeg:

      is it normal for the filter in the ball to turn black afrer 3 years use. It
      is washed as advised but it seems the HEPA filter media has so much carbon
      dust stuck in it.

    • AskDyson:

      Hi there, it’s Jack at Dyson. It’s normal for the filters to become
      discoloured after a period of use. This just shows the HEPA filter is doing
      it’s job, capturing the carbon particles from the motor. The filter is
      engineered to last the lifetime of the machine, and as long as you’re
      washing it at least once a month with cold water, we wouldn’t expect there
      to be any issues with it. Tapping it gently against the edge of the sink
      will help dislodge carbon deposits within the filter material.

    • Matthew Ezell:

      how do you clean the brush portion at the bottom? my vacuum is less than 6
      months old and it does not turn anymore!

    • AskDyson:

      Hi Matthew, it’s Jack at Dyson. The brush bar is engineered to shut itself
      off for protection if something jams it. For help clearing any obstructions
      and resetting the machine, please take a look at the video on our channel
      titled ‘Dyson DC24 – Resetting the brush bar (Official Dyson video)’. If
      you would like further help after you’ve given this a try, please let us
      know where you’re based so we can put you in touch with the correct local
      customer support team.

    • ashgromnies:

      my upper filter is hard, not at all wringable like the one here. it also
      doesn’t seem to be letting any air through.

    • AskDyson:

      Hi there, it’s Jack at Dyson. That sounds very strange, as since it was
      launched in 2008 all DC24s will have been supplied from new with the filter
      shown in the video. Can you confirm that your Dyson vacuum is definitely a
      DC24? If it’s a different model the filter washing instructions may vary –
      if you can let me know which model you have I should be able to help
      further.

    • Nancy Cordiano:

      My filter in the ball is also black. As well as blakaeg I also wash the
      filters as is advised. I tried tapping it gently on the edge of the sink
      but nothing has dislodged. Any suggestions would be appreciated.

    • Nancy Cordiano:

      My filter in the ball is also black. As well as blakaeg I also wash the
      filters as is advised. I tried tapping it gently on the edge of the sink
      but nothing has dislodged. Any suggestions would be appreciated. Can I
      still use the vacuum? I’m a little apprehensive.

    • Nancy Cordiano:

      My filter in the ball is also black. As well as blakaeg I also wash the
      filters as is advised. I tried tapping it gently on the edge of the sink
      but nothing has dislodged. Any suggestions would be appreciated. Can I
      still use the vacuum? I’m a little apprehensive.

    • AskDyson:

      Hi Nancy, it’s Jack at Dyson. The HEPA post motor filter is engineered to
      capture microscopic particles of carbon dust from the motor, and it’s
      normal for the filter to discolour after a period of use. This just shows
      the filter is doing it’s job correctly, retaining the particles rather than
      allowing them back into the room. As long as both filters are washed as
      shown in the video, we wouldn’t expect you to have any difficulties with
      your machine.

    • Bobby Hill:

      lol did you just expect it to work forever with no maintenance? 😀

    • mike willaims:

      Can someone tell me why when ever I put the filter back into the ball and
      snap it down it keeps popping back out ??

    • DeadpoolAndFriends:

      A++ for the video’s sound editor. To notch work there.

    • TheDiana SAHM:

      Can you post a video on how to clean the shroud (the gray portion with the
      small holes) on a Dyson DC24? I’ve looked everywhere for instructions on
      how to remove the clear canister from it so I can use clean with a soft
      brush or a dry cloth as instructed by a representative from Dyson below but
      no luck…

    Leave a Reply